ANR Tech Services gets kudos for helping at the local level

I received an email last week from Joanne Davidhizar, Extension educator in the Agriculture and Agribusiness Institute, that really made my day. Joanne sent her note on behalf of her colleagues in the MSUE Berrien County Office. She took the opportunity to sing praises for the work of the ANR Tech Services team in helping to convert their entire office over to be part of the ANR IT network. Previously the office had been served by Berrien County with IT support, and through the new MoA we have with Berrien County, it made more sense to switch over to the MSU system. Brian Hoort, acting as point person for ANR Tech Services, helped by first determining the services and functionality needed in the office. He then engaged colleagues Suporn Teng and Mike Walters in developing a plan, and then helped the Berrien County staff to purchase the right equipment and get it set up with the ANR system. Brian and the team helped with the conversion to the new network arrangement and continued to provide support through the Help Desk.

Joanne reports that they’ve been operating in the new system for seven months and “couldn’t be happier. At every opportunity, I urge educators from other counties to consider setting up as Berrien MSUE has done starting with a conversation with ANR Tech.”

Some additional comments from Deb Barrett help to explain the functionality they’ve achieved: “Webinar access is a piece of cake and I rarely have trouble with accessibility. Our previous system was so blocked that it prevented staff and our clientele from accessing and utilizing many online tools and resources that we can now easily access – thank you!

“The scanner, faxing and file share capabilities have been easy to use and work well. I appreciate and am relieved to know that files are backed up at MSU. The leap to wireless has allowed me to be more mobile and work from various locations with colleagues across the state while still accessing some of the information that I need. Now that I have had the opportunity to use SharePoint regularly, I appreciate its purpose and have found it quite handy for working with work group documents where our work group members stretch from corner to corner of the state, including the U.P.”

Those are the kinds of testimonials we like to hear! Thanks to Joanne, Deb and their colleagues for sharing their thoughts, and thanks especially to Brian and his colleagues in ANR Tech Services for making the system work. Remember to call upon them through the Help Desk or by calling 517-355-3776 if you need tech support.

Erica Ciupak, director of ANR Tech Services, joined me on the biweekly MSUE Update webinar this Monday, Sept. 17, with information on hardware purchases and service agreements. She also mentioned how to access support from her staff. You may want to review that portion of the webinar if you weren’t able to log in to the live session.

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